I'm Jenn, a Product Designer based in Nashville, TN.
As an individual contributor and team leader, I’ve spent the past 10+ years marrying product design and customer operations across different verticals, including SaaS, marketplace, and consumer apps. I love sitting at the intersection of product and customer experience. This unique vantage point has allowed me to craft product experiences for tech-savvy and technically-challenged customers. I’m known for my “servant leadership” mentality, willingness to jump in where needed, and the deep investment I make in my team. Check out my resume or LinkedIn for more info.
My Core Values
Curiousity
I believe in keeping an open mind and looking at every conversation and experience as an opportunity to learn. The more I ask "why" the better I understand the problem at hand and the stronger my solution can be.
Humanity
I believe people, their backgrounds, and their stories have value. In every encounter - the way I live, lead, and design, - I want to be sure people know they're seen and that my actions and products are empathetic and equitable.
Resolution
I believe in not letting problems linger and working hard to find a solution, even if the answer is not easy. Whether it's with customers or my team, I'm quick to act, slow to listen, and committed to finding a path to resolve the problem.
Skills
User Research, Product Strategy,
User Testing, Identity & Branding,
Web & Mobile App Design, Art Direction, Print & Digital Marketing Design, Team Leadership, Identity & Branding